At Handcrafted Home, we want to ensure that your shopping experience is as convenient and transparent as possible. Here’s our shipping policy to guide you through the process:
We are delighted to offer free shipping for orders totalling €120 and above to the following countries in the EU, EEA, and the UK. For below €120 shopping, shipping cost to be added will appear during checkout process.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Iceland, Liechtenstein, Norway and Switzerland
England, Scotland, Wales, Northern Ireland
We’re pleased to inform you that there are no applicable VAT or border custom duties for products shipped to the free shipping zone countries.
We aim to ship all orders within 48 hours of purchase. Once your order is on its way, a tracking number will be provided. You can track your shipment either on our website or directly on the shipping service provider’s webpage for your peace of mind.
For orders to countries outside the EU, shipping costs will be clearly displayed during the checkout process.
For orders totalling less than €120, the applicable shipping costs will also be displayed during the checkout process.
Our products are typically shipped from Ireland, except for Piled Rugs, which are dispatched from our warehouses located in various non-EU countries.
All our products are securely packed and insured. In the rare event of any damage during transit, please inform both us and the shipping service provider. We will either replace the damaged item or provide you with the necessary compensation if you choose to repair it yourself.
To prevent shipping delays and avoid the need for product returns due to non-availability of the recipient, please ensure to provide the precise door number for your shipping address.
If a product is returned due to the unavailability of the recipient, it will be re-shipped at the recipient’s expense once they become available to receive it.
Thank you for choosing Handcrafted Home. We are dedicated to providing quality products and excellent service, including a hassle-free shipping experience. If you have any specific questions or concerns regarding your shipment, please don’t hesitate to contact our customer support team. Your satisfaction is our top priority.
At Handcrafted Home, we are committed to ensuring your satisfaction with every purchase. If you need to return a product, please review our return policy for a seamless and hassle-free experience.
You have a 30-day period to initiate a return after receiving your product. If you are not completely satisfied with your purchase, we’re here to assist you throughout the return process.
We’re pleased to offer free returns for customers in the European Union (EU) and the United Kingdom (UK). For customers located outside the EU and the United Kingdom, the return shipping costs are the responsibility of the customer.
To begin the return process, please complete the form provided via the link https://handcraftedhome.com/return-request-form/. Upon receiving your return request, we will provide you with a return label within 24 hours, along with comprehensive instructions to arrange for the collection of your product.
Once your returned product reaches our warehouse and undergoes inspection, we will promptly process a refund for the full amount of your order, including any applicable taxes. Your satisfaction is our priority, and we strive to ensure a swift reimbursement.
Once the return process is completed, you will receive a confirmation email along with a return receipt. Reimbursement is promptly initiated and typically processed within 1-5 business days after receiving the return receipt. Please note that the exact duration may vary depending on your chosen payment method.
In the event that the original packaging is damaged or no longer available, we kindly request that you utilize appropriate protective packaging to safeguard the product during its return journey.
If you have any questions or require further assistance, please do not hesitate to contact us on https://handcraftedhome.com/contact-us/
Thank you for choosing Handcrafted Home. Your contentment is of utmost importance to us, and we look forward to continuing to serve you.
Every product tells a unique story of its history, tradition and dedication of skilled artisans.
When you shop at “Handcrafted Home”, you are not just acquiring a beautiful piece for your space, you are supporting a vibrant community of craftsmen and women. Your choice to buy from us empowers them to continue their craft and preserves the diminishing industry of handcrafted items.
