When placing an order, the agreement of purchase is reached when your payment has been transferred.
All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.
We always offer at least one free shipping alternative.
All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.
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If you wish to see the terms and conditions for delivery to other countries, choose your country here:
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* The delivery time applies to orders that are placed on weekdays before 14.00 ( 2 PM CET).
For orders that are placed on weekends or after 14.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment instantly. If you pay by bank transfer it may take one or two days longer.
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We guarantee that the supplied carpet is hand-knotted and matches the description on the CarpetVista.com website. For each hand-knotted rug with a value over 866 € (approx. 983 Euro/ 885 GBP) a certificate of authenticity will be issued and sent with the order. For carpets under 866 € (approx. 983 Euro/ 885 GBP) we will send the certificate as PDF file to you.
We offer a warranty on all products purchased from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.
As a private person you have 100 day money back guarantee. You can return your carpet within 100 days and get your money back. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it. We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union that, aren’t part of the United Kingdom, the customer pays for the return shipping costs.
When sending back a carpet you first have to contact us It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.
We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union, that aren’t part of the United Kingdom, the customer pays for the return shipping costs.
When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer’s expense. If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.
Every product tells a unique story of its history, tradition and dedication of skilled artisans.
When you shop at “Handcrafted Home”, you are not just acquiring a beautiful piece for your space, you are supporting a vibrant community of craftsmen and women. Your choice to buy from us empowers them to continue their craft and preserves the diminishing industry of handcrafted items.
