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Shipping and Return Policy

SHIPPING:

At Handcrafted Home, we want to ensure that your shopping experience is as convenient and transparent as possible. Here’s our shipping policy to guide you through the process:

Free Shipping Offer:

We are delighted to offer free shipping for orders totalling €120 and above to the following countries in the EU, EEA, and the UK. For below €120 shopping, shipping cost to be added will appear during checkout process.

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Iceland, Liechtenstein, Norway and Switzerland

England, Scotland, Wales, Northern Ireland

No Hidden Fees:

We’re pleased to inform you that there are no applicable VAT or border custom duties for products shipped to the free shipping zone countries.

Order Processing and Tracking:

We aim to ship all orders within 48 hours of purchase. Once your order is on its way, a tracking number will be provided. You can track your shipment either on our website or directly on the shipping service provider’s webpage for your peace of mind.

Shipping Costs Outside the EU:

For orders to countries outside the EU, shipping costs will be clearly displayed during the checkout process.

Shipping Costs for Orders Below €120:

For orders totalling less than €120, the applicable shipping costs will also be displayed during the checkout process.

Shipping Origins:

Our products are typically shipped from Ireland, except for Piled Rugs, which are dispatched from our warehouses located in various non-EU countries.

Secure Packaging and Insurance:

All our products are securely packed and insured. In the rare event of any damage during transit, please inform both us and the shipping service provider. We will either replace the damaged item or provide you with the necessary compensation if you choose to repair it yourself.

Accurate Shipping Address:

To prevent shipping delays and avoid the need for product returns due to non-availability of the recipient, please ensure to provide the precise door number for your shipping address.

Non-Availability of Recipient:

If a product is returned due to the unavailability of the recipient, it will be re-shipped at the recipient’s expense once they become available to receive it.

Thank you for choosing Handcrafted Home. We are dedicated to providing quality products and excellent service, including a hassle-free shipping experience. If you have any specific questions or concerns regarding your shipment, please don’t hesitate to contact our customer support team. Your satisfaction is our top priority.

RETURN:

At Handcrafted Home, we are committed to ensuring your satisfaction with every purchase. If you need to return a product, please review our return policy for a seamless and hassle-free experience.

30-Day Return Window:

You have a 30-day period to initiate a return after receiving your product. If you are not completely satisfied with your purchase, we’re here to assist you throughout the return process.

Free Returns within EU and UK:

We’re pleased to offer free returns for customers in the European Union (EU) and the United Kingdom (UK). For customers located outside the EU and the United Kingdom, the return shipping costs are the responsibility of the customer.

Initiating a Return:

To begin the return process, please complete the form provided via the link https://handcraftedhome.com/return-request-form/. Upon receiving your return request, we will provide you with a return label within 24 hours, along with comprehensive instructions to arrange for the collection of your product.

Return Conditions:

  • Returned items must not show signs of use or wear. We cannot accept returns for products that have been used, and they will be returned to the customer at their expense.
  • Ensure that the product’s original tag is attached and untorn, just as it was when initially sent.
  • The purchase invoice must be returned along with the product.

Product Inspection and Refund:

Once your returned product reaches our warehouse and undergoes inspection, we will promptly process a refund for the full amount of your order, including any applicable taxes. Your satisfaction is our priority, and we strive to ensure a swift reimbursement.

Confirmation Email and Reimbursement:

Once the return process is completed, you will receive a confirmation email along with a return receipt. Reimbursement is promptly initiated and typically processed within 1-5 business days after receiving the return receipt. Please note that the exact duration may vary depending on your chosen payment method.

Protective Packaging:

In the event that the original packaging is damaged or no longer available, we kindly request that you utilize appropriate protective packaging to safeguard the product during its return journey.

If you have any questions or require further assistance, please do not hesitate to contact us on https://handcraftedhome.com/contact-us/

Thank you for choosing Handcrafted Home. Your contentment is of utmost importance to us, and we look forward to continuing to serve you.

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