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Ordering FAQs

Once you’ve selected the desired products, click the “Add to cart” button. Proceed to checkout by clicking the “Shopping Cart” link. Follow the provided instructions to select your delivery and payment methods.

You can complete your order using Credit or Debit Card (VISA or MasterCard), Paypal, or Bank transfer.

Our website ensures the utmost security by partnering with Revolut. All transactions are conducted over a secure, encrypted connection. We use a 3D-Secure method for payment authorization, and transactions undergo manual scrutiny for enhanced safety.

You can add or remove items in your shopping cart before completing the order in the checkout. However, once the packing and preparation process for delivery has started, modifications may not be possible.

If you encounter any issues, our customer service team is available to assist you in completing your order. Contact us for prompt assistance.

Order cancellation is possible if the packing and preparation process for delivery haven’t started. While we cannot guarantee cancellation, we will make every effort to accommodate your request.

Contact our customer service team as soon as possible. We will assist you in the cancellation process if it’s within the timeframe before the packing and preparation process begins.

Shipping FAQs

Free shipping is available to EU, EEA, and the UK for orders of 80€ and above. Shipping costs will apply at checkout for orders below 80€ and for countries outside EU, EEA, and the UK.

All orders will be shipped from Ireland (except Piled Rugs) within 48 hours. Tracking information will be provided.

Select your country for delivery at checkout to see the available shipping options for your chosen destination.

Shipping costs will be incurred at checkout for orders to countries outside EU, EEA, and the UK.

Return Policy FAQs

You have a 30-day window to return your product after receiving it.

To initiate a return, use the link provided in the return or shipping confirmation email. Follow the steps, and you’ll receive the return label via email. We’ll arrange a convenient pickup from your home, eliminating the need for you to transport the product to a post office.

Once your product reaches our warehouse and undergoes inspection, we will promptly refund the amount for your order. If you need assistance, contact our customer service team for essential documents and instructions.

Return expenses are covered by us for EU, EEA, and the UK orders. For countries outside the EU and the United Kingdom, customers are responsible for the cost of return shipping.

The email with essential return documents will contain a PDF file with the return shipping label. You can easily print it at home. For orders outside the covered regions, you can generate your return shipping label using the link provided in your order or delivery confirmation.

Yes, you can use the original packaging for returns by removing the order shipping label and pasting a returns label. If the original packaging is damaged or discarded, kindly use suitable protective packaging to ensure the product’s safety during transportation.

Typically, it takes 1-5 business days for your product to reach our warehouse after initiating the return.

After the return process is finalized, we’ll send you a confirmation email along with a return receipt.

Reimbursement is promptly initiated and is typically processed within 1-3 banking days after we’ve received the return receipt. The exact duration may vary depending on the payment method you selected.