At Handcrafted Home, we want to ensure that your shopping experience is as convenient and transparent as possible. Here’s our shipping policy to guide you through the process:
We offer free shipping to the USA, EU,EEA, and the UK for orders above €120.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Iceland, Liechtenstein, Norway and Switzerland
England, Scotland, Wales, Northern Ireland
Customers in the USA and UK are responsible for paying any applicable border VAT on their purchased items as they are shipped from Ireland.
We aim to ship all orders within 48 hours of purchase. Once your order is on its way, a tracking number will be provided. You can track your shipment either on our website or directly on the shipping service provider’s webpage for your peace of mind.
For orders totalling less than €120, the applicable shipping costs will also be displayed during the checkout process.
For orders to countries outside the EU, shipping costs will be clearly displayed during the checkout process.
Our products are typically shipped from Ireland, except for Piled Rugs, which are dispatched from our warehouses located in various non-EU countries.
All our products are securely packed and insured. In the rare event of any damage during transit, please inform both us and the shipping service provider. We will either replace the damaged item or provide you with the necessary compensation if you choose to repair it yourself.
To prevent shipping delays and avoid the need for product returns due to non-availability of the recipient, please ensure to provide the precise door number for your shipping address.
If a product is returned due to the unavailability of the recipient, it will be re-shipped at the recipient’s expense once they become available to receive it.
At Handcrafted Home, we are committed to ensuring your satisfaction with every purchase. If you need to return a product, please review our return policy for a seamless and hassle-free experience.
Returns are accepted within 30 days of purchase. Items must be unused, in the original packaging, and in the same condition that you received them.
Customers are responsible for shipping the returned item back to us.
Once your returned product reaches our warehouse and undergoes inspection, we will promptly process a refund for the full amount of your order, including any applicable taxes. Your satisfaction is our priority, and we strive to ensure a swift reimbursement.
Once the return process is completed, you will receive a confirmation email along with a return receipt. Reimbursement is promptly initiated and typically processed within 1-5 business days after receiving the return receipt. Please note that the exact duration may vary depending on your chosen payment method.
In the event that the original packaging is damaged or no longer available, we kindly request that you utilize appropriate protective packaging to safeguard the product during its return journey.
If you have any questions or require further assistance, please do not hesitate to contact us on https://handcraftedhome.com/contact-us/
Thank you for choosing Handcrafted Home. Your contentment is of utmost importance to us, and we look forward to continuing to serve you.
Last Updated: 24th June 2024
Every product tells a unique story of its history, tradition and dedication of skilled artisans.
When you shop at “Handcrafted Home”, you are not just acquiring a beautiful piece for your space, you are supporting a vibrant community of craftsmen and women. Your choice to buy from us empowers them to continue their craft and preserves the diminishing industry of handcrafted items.
