These terms and conditions (“Terms”) govern your use of the Handcrafted Home website (“Website”) and the purchase of products (“Products”) from Handcrafted Home (“we,” “us,” or “our”). By accessing the Website and/or purchasing Products from us, you agree to be bound by these Terms. Please read these Terms carefully before using our Website or purchasing any Products.
1.1. Website Usage: The Website is owned and operated by Handcrafted Home. Access to and use of the Website, including browsing and purchasing Products, is subject to these Terms.
1.2. Age Restriction: By using this Website and purchasing Products, you confirm that you are at least 18 years old or accessing the Website under the supervision of a parent or legal guardian.
2.1. Product Descriptions: We make every effort to accurately display the colors and details of our Products on the Website. However, the actual colors and appearances may vary due to different monitor settings and handcrafted nature of our products.
2.2. Availability: All Products are subject to availability. We reserve the right to limit the quantity of Products we supply, and we may discontinue Products at any time without notice.
3.1. Pricing: All prices displayed on the Website are in Euros and inclusive of VAT (Value Added Tax) unless stated otherwise. Prices do include delivery charges for some countries in EU while non-EU countries to pay for delivery charges. Please see more details on https://handcraftedhome.com/ship-return/
3.2. Payment: Payment for Products purchased through the Website must be made using the payment methods available on the Website. We accept major credit and debit cards.
4.1. Order Placement: By placing an order through the Website, you are offering to purchase a Product subject to these Terms. All orders are subject to availability and acceptance by us.
4.2. Delivery: For information regarding delivery methods, costs, and timescales, please refer to our Delivery Policy.
4.3. Risk and Title: Risk of loss and damage of the Products passes to you upon delivery. Title to the Products remains with us until full payment is received.
5.1. Return Policy: Please refer to our Return Policy for information on how to return Products, eligibility criteria, and the refund process.
6.1. Copyright: All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Handcrafted Home or its content suppliers and is protected by international copyright laws.
7.1. Disclaimer: To the fullest extent permitted by law, we disclaim all representations and warranties, express or implied, regarding the Website and its content, including but not limited to any warranties of merchantability, fitness for a particular purpose, or non-infringement.
8.1. Changes to Terms: We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes.
9.1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of country where we based. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of person who violated against us.
10.1. Tracking Technologies: We utilize tracking technologies such as Google Tag Manager server and Facebook Pixel to track visitors’ interactions with our Website for retargeting purposes on social media platforms.
10.2. Cookies: We use cookies to enhance your browsing experience and provide personalized content. By using our Website, you consent to the use of cookies in accordance with our Cookie Policy https://handcraftedhome.com/cookies-policy/
10.3. Opting Out: You can opt out of targeted advertising by adjusting your browser settings or by visiting the opt-out pages of the respective tracking services.
11.1. Marketing Perspective: We value feedback from our customers and may use customer reviews of our products for marketing purposes, including displaying them on our Website and other marketing materials.
11.2. Email Requests: After making a purchase, customers may receive an email requesting a review of the purchased product. Your participation in providing feedback is appreciated and helps us improve our products and services.
12.1. Accuracy of Descriptions: Product descriptions provided on our Website are based on information gathered from manufacturers and artisans, as well as our own research about the product.
12.2. Limitations: While we strive to ensure the accuracy and completeness of product descriptions, we cannot guarantee that all information provided is entirely error-free or up-to-date. Variations in materials, craftsmanship, and other factors may result in slight differences between the description provided and the actual product received.
12.3. Reliance on Descriptions: Customers are encouraged to review all product descriptions carefully before making a purchase decision. If you have any questions or concerns about a product, please contact us for clarification before placing your order.
13.1. Discretionary Warranty: Handcrafted Home offers warranties on products at our discretion, unless otherwise explicitly stated.
13.2. Warranty Coverage: The coverage and duration of warranties may vary depending on the product and its nature. Some products may come with a manufacturer’s warranty, in which case the terms and conditions of that warranty will apply.
13.3. Claims Process: If you believe that a product you have purchased from Handcrafted Home is defective or does not meet the warranty terms, please contact us promptly to discuss your concerns. We may require proof of purchase and/or inspection of the product to assess eligibility for warranty coverage.
13.4. Limitations: Our warranty coverage does not extend to damage caused by misuse, neglect, accidents, alterations, or normal wear and tear. We reserve the right to deny warranty claims that do not meet our criteria or are outside the scope of coverage.
13.5. Exclusions: Certain products may be sold “as is” or without any warranty whatsoever. Any such exclusions will be clearly indicated at the time of purchase.
13.6. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of its warranties at any time, with or without prior notice.
14.1. Advance Payment: For business-to-business (B2B) orders, Handcrafted Home requires a 50% advance payment upon confirmation of the order. This advance payment is non-refundable unless otherwise specified in the contract document.
14.2. Cancellation Policy: In the event of order cancellation by the business customer, the 50% advance payment shall be retained by Handcrafted Home as compensation for processing and materials costs incurred up to the point of cancellation, unless explicitly stated otherwise in the contract document.
14.3. Contractual Agreements: Any deviations from this standard cancellation policy must be explicitly outlined and agreed upon in a separate contract document between Handcrafted Home and the business customer.
14.4. Terms of Contract: The terms and conditions of B2B orders, including payment terms, cancellation policies, and any other relevant provisions, shall be governed by the terms agreed upon in the contract document signed by both parties.
14.5. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of its B2B orders and contracts at any time, with or without prior notice, provided that such modifications do not contravene existing contractual agreements.
15.1. Condition of Returned Products: Products returned to Handcrafted Home must be in unused, unworn, and unaltered condition. We reserve the right to refuse returns of products that show signs of use, wear, or alteration.
15.2. Tags and Packaging: Returned products must be accompanied by all original tags, labels, and packaging materials that were included with the product at the time of delivery.
15.3. Refund Eligibility: Products returned in accordance with our return policy will be eligible for a refund, store credit, or exchange, as determined by Handcrafted Home.
15.4. Exclusion of Used Products: Products returned in a used condition will not be accepted, and no refund or exchange will be applicable in such cases.
15.5. Timeframe for Returns: Customers must initiate the return process within the specified timeframe as outlined in our Return Policy. Returns initiated beyond this timeframe may not be accepted.
15.6. Inspection Process: All returned products will undergo a thorough inspection by Handcrafted Home to ensure compliance with our return policy before any refund or exchange is processed.
15.7. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of its return policy at any time, with or without prior notice.
16.1. Agreed Timeline: While Handcrafted Home strives to ensure timely delivery of all orders, shipping delays may occur due to unforeseen circumstances beyond our control, such as inclement weather, carrier delays, customs processing, or other logistical challenges.
16.2. Notification of Delays: In the event of a shipping delay affecting your order, Handcrafted Home will make reasonable efforts to notify you promptly and provide updates on the status of your shipment.
16.3. Revised Timeline: If your order is subject to a shipping delay, we will work diligently to expedite the delivery process and minimize any inconvenience caused. However, please note that revised delivery timelines may be necessary in such situations.
16.4. Customer Understanding: By placing an order with Handcrafted Home, you acknowledge and accept the possibility of shipping delays beyond the initially agreed timeline, particularly in cases of unforeseen circumstances or events beyond our control.
16.5. Mitigation Measures: Handcrafted Home will make every effort to mitigate the impact of shipping delays and ensure that your order is delivered to you as promptly as possible.
16.6. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of its shipping policy, including provisions related to shipping delays, at any time, with or without prior notice.
17.1. Customization Disclaimer: Handcrafted Home offers customized products tailored to your specifications. Due to the unique nature of customization, variations in the final product may occur, and the actual product may differ slightly from what was expected.
17.2. Refund Eligibility: If you are dissatisfied with a customized product and wish to request a refund, please note that refunds will be processed at the discretion of Handcrafted Home.
17.3. Exclusion of Shipping and Making Costs: In the event of a refund for a customized product, the refunded amount will exclude the costs incurred for shipping and the customization process. This includes any additional charges associated with the making or customization of the product.
17.4. Return Process: Customers seeking a refund for a customized product must adhere to our standard return policy, including returning the product in unused condition with all tags attached, as outlined in Section 15 of these Terms and Conditions.
17.5. Refund Determination: Refunds for customized products will be assessed on a case-by-case basis, taking into account factors such as the extent of customization, the reason for dissatisfaction, and compliance with our return policy.
17.6. Customer Communication: Handcrafted Home will communicate openly and transparently with customers regarding refund requests for customized products, providing explanations and updates throughout the process.
17.7. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of its refund policy for customized products at any time, with or without prior notice.
18.1. Ownership of Content: Handcrafted Home holds the copyright and ownership of all content displayed on our website, including but not limited to text, images, graphics, logos, designs, and other materials (“Content”).
18.2. Protection of Intellectual Property: All Content on the Handcrafted Home website is protected by copyright laws and other intellectual property rights. Unauthorized use, reproduction, or distribution of our Content is strictly prohibited.
18.3. Legal Action Against Infringement: Handcrafted Home reserves the right to take legal action against any individual or entity found to be infringing upon our intellectual property rights by copying, reproducing, or distributing our Content without authorization.
18.4. Notice of Infringement: In the event that we discover unauthorized use of our Content on other websites or platforms, we may issue a notice to the infringing party, demanding the immediate removal of the infringing content.
18.5. Legal Recourse: If the infringing party fails to comply with our notice and continues to use our Content without authorization, Handcrafted Home reserves the right to pursue legal action against them to enforce our intellectual property rights and seek damages.
18.6. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of our copyright and content ownership policy at any time, with or without prior notice.
19.1. Incorrect Order: In the rare event that you receive an incorrect order due to a mistake on our part, please notify us immediately so that we can rectify the situation.
19.2. Refund for Incorrect Orders: If you receive an incorrect order, we will arrange for the return of the incorrect item(s) and issue a refund or provide a replacement, whichever is preferred by the customer.
19.3. Out-of-Stock Products: While we make every effort to ensure product availability, there may be instances where a product goes out of stock before your order is fulfilled.
19.4. Notification of Out-of-Stock Items: If a product you have ordered becomes out of stock before it is dispatched, we will notify you promptly and provide options such as a refund, substitution with a similar product, or placing the item on backorder if available.
19.5. Refund Process: Refunds for out-of-stock items will be processed promptly upon confirmation of the unavailability of the product. The refunded amount will be returned using the original payment method unless otherwise agreed upon.
19.6. Customer Communication: Handcrafted Home is committed to open and transparent communication with customers regarding incorrect orders, out-of-stock items, and the resolution process.
19.7. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of our policy regarding incorrect orders and out-of-stock products at any time, with or without prior notice.
20.1. Privacy Policy Acknowledgment: By using the Handcrafted Home website and purchasing products from us, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in our Privacy Policy, as stated on our website https://handcraftedhome.com/privacy-policy/
20.2. Consent to Data Handling: You consent to the collection, storage, processing, and use of your personal information in accordance with the provisions of our Privacy Policy for the purposes outlined therein.
20.3. Protection of Personal Data: Handcrafted Home is committed to protecting the privacy and security of your personal data and adheres to strict guidelines and industry standards to safeguard your information.
20.4. Modification of Privacy Policy: Handcrafted Home reserves the right to modify or update our Privacy Policy at any time, with or without prior notice, to reflect changes in our practices or legal requirements.
20.5. Review of Privacy Policy: We encourage you to review our Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
21.1. Delivery at Discretion: Handcrafted Home reserves the right to exercise discretion in delivering orders. We may assess and determine the legitimacy of orders to mitigate risks associated with spam orders and excessive returns.
21.2. Order Verification: In certain cases, we may need to verify the authenticity of orders or request additional information from customers to ensure the validity of the order.
21.3. Right to Decline Orders: Handcrafted Home retains the right to decline processing and delivering orders that are deemed suspicious, fraudulent, or potentially harmful to our business operations.
21.4. Prevention of Spam Orders: Our discretion in delivery helps prevent the occurrence of spam orders, which may negatively impact our resources and affect the overall customer experience.
21.5. Transparent Communication: If an order is declined or delayed due to our discretion, we will communicate openly and promptly with the customer to provide explanations and address any concerns.
21.6. Modification of Terms: Handcrafted Home reserves the right to modify or update the terms of our delivery discretion policy at any time, with or without prior notice.
Every product tells a unique story of its history, tradition and dedication of skilled artisans.
When you shop at “Handcrafted Home”, you are not just acquiring a beautiful piece for your space, you are supporting a vibrant community of craftsmen and women. Your choice to buy from us empowers them to continue their craft and preserves the diminishing industry of handcrafted items.
